Order and Returning

Order

All prices on our webshop are exclusive of 21% VAT. (VAT free until September 1st)

Our ordering process will guide you through your order in 5 steps.

Once you have completed your order you will receive a confirmation by email.

We will then prepare your order for shipment.

If you prefer you can order via email. Send your order to us with your address and we will enter it in our system and send you a link to complete the order.

 

Shipment

Orders made on working days before 5 pm will be sent the same day.

The expected delivery time within the Netherlands is 1 day. 

Once we have sent the order, you will receive a confirmation with possibly a track and trace number.

In the unlikely event that a product is temporarily out of stock, you will be informed as soon as possible and we will return it as soon as possible.

Your order will be composed by us with care and properly packaged to you.

Shippingcosts within the Netherlands:

  • PostNL Parcel €5,95 for orders up to €100 excl. VAT
  • PostNL Parcel FREE for purchases from €100 excl. VAT

Shipping costs to countries within the EU: from €6,95 

Shipping costs to countries outside the EU: from €22 

 

Returns

HelderMondkapje.nl
Vorstweg 36
5941NV Velden
The Netherlands

Are you not satisfied with your article and do you want your money back? This is no problem. You may therefore always return the unopend products to us within 14 days of the date of receipt. (Only Consumers, Companies can not return goods)

Returns can be made to the above address. For the return of products, we ask you to use the form below and send it for an early settlement. Returning items is always at your own expense.

After receiving your return we will return the amount due to your account within 5 working days. When you return the entire order, the shipping costs charged will also be reimbursed.



Questions, suggestions or complaints

Do you have a question or a suggestion to improve our site? Or are you not satisfied with our service?

We value customer satisfaction, so do not hesitate to contact us!

You can find our contact form on our contact page.